Building Trust

In an interview with Kristi Hedges, Andrea Howe suggests one way to get beyond the fear of saying the wrong thing and, instead, build trust: Getting curious is a great antidote for high self-orientation, as it requires you to get away from yourself and into the other person’s world. If you can find ways to…

Being Sold vs. Being Helped

Mike Myatt highlights the important difference: Engage me, communicate with me, add value to my business, solve my problems, create opportunity for me, educate me, inform me, but don’t try and sell me – it won’t work. An attempt to sell me insults my intelligence and wastes my time. Think about it; do you like to be sold? News…